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Privacy Policy

Last Updated: 25 August 2025

1. Introduction

Welcome to RaveIntelligence. This Privacy Policy explains how Rave Marketing FZE (“we,” “us,” or “our”), commercially known as RaveIntelligence, collects, uses, discloses, and protects your personal information. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.

This policy is designed to comply with the data protection laws of the United Arab Emirates (UAE), the European Union (General Data Protection Regulation – GDPR), the United Kingdom (UK GDPR and Data Protection Act 2018), the United States (including state laws like the California Consumer Privacy Act – CCPA), Australia (the Privacy Act 1988), and New Zealand (the Privacy Act 2020).

Our contact details are:

  • Legal Company Name: Rave Marketing FZE

  • Commercial Brand Name: RaveIntelligence

  • Business Address: Business Centre, SPCFZ, UAE.

  • Email: info@raveintelligence.com

2. What Information We Collect

We may collect and process the following types of personal information:

  • Identity Data: Including your first name, last name, username, or similar identifier.

  • Contact Data: Including your billing address, delivery address, email address, and telephone numbers.

  • Technical Data: Including your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our services.

  • Usage Data: Including information about how you use our website, products, and services.

  • Marketing and Communications Data: Including your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not typically collect “Special Categories of Personal Data” or “Sensitive Information” (such as details about your race, ethnicity, religious beliefs, health, or biometric data).

3. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and manage our services to you.

  • To communicate with you, including responding to your inquiries and providing customer support.

  • To process transactions.

  • For marketing and promotional purposes, in accordance with your preferences.

  • To improve our website, services, and marketing efforts through analysis and research.

  • To comply with our legal and regulatory obligations.

  • To prevent and detect fraud and abuse.

4. Our Lawful Basis for Processing

Under GDPR and UK GDPR, we process your personal data based on the following lawful bases:

  • Consent: Where you have given us clear consent to process your personal data for a specific purpose.

  • Contract: Where processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.

  • Legal Obligation: Where processing is necessary for us to comply with the law.

  • Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

  • Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

  • Professional Advisors: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

  • Legal Authorities: When required by law or to respond to legal process, to protect our customers, to protect lives, to maintain the security of our services, and to protect our rights or property.

6. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

Specifically, our servers may be located in various jurisdictions. Where we transfer your data outside the UAE, EEA, UK, Australia, or New Zealand, we will ensure that appropriate safeguards are in place to protect your personal data. These may include:

  • Transferring to countries that have been deemed to provide an adequate level of protection for personal data.

  • Using specific contracts approved for use in the relevant jurisdiction which give personal data the same protection it has in that jurisdiction (e.g., Standard Contractual Clauses).

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to be informed: You have the right to be notified about how we collect and use your data.

  • The right of access: You have the right to request a copy of the information that we hold about you.

  • The right to rectification: You have the right to correct data that we hold about you that is inaccurate or incomplete.

  • The right to erasure (Right to be Forgotten): In certain circumstances, you can ask for the data we hold about you to be erased from our records.

  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data.

  • The right to data portability: You have the right to have the data we hold about you transferred to another organization.

  • The right to object: You have the right to object to certain types of processing, such as direct marketing.

  • Rights in relation to automated decision making and profiling: You have the right not to be subject to a decision based solely on automated processing.

To exercise these rights, please contact us at info@raveintelligence.com.

10. Region-Specific Information

For Residents of the European Economic Area (EEA) and the United Kingdom (UK): You have the right to lodge a complaint with a supervisory authority. A list of EU supervisory authorities is available here. For the UK, the supervisory authority is the Information Commissioner’s Office (ICO) (www.ico.org.uk).

For Residents of the USA (California): If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). These include:

  • The Right to Know: You can request to know what personal information we have collected, used, disclosed, and sold about you.

  • The Right to Delete: You can request that we delete your personal information.

  • The Right to Opt-Out of Sale or Sharing: We do not sell personal information. You have the right to opt-out of the “sharing” of your personal information for cross-context behavioral advertising.

  • The Right to Limit Use of Sensitive Personal Information: You can direct us to only use your sensitive personal information for limited purposes.

  • Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, please contact us.

For Residents of Australia: You have the right to complain to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Australian Privacy Principles.

For Residents of New Zealand: You have the right to complain to the New Zealand Privacy Commissioner if you believe we have breached the Information Privacy Principles.

For Residents of the UAE: You have rights under the UAE’s Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), including the right to access, correct, and stop the processing of your personal data.

11. Cookie Policy

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

12. Children’s Privacy

Our services are not intended for use by children of any age, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: info@raveintelligence.com

  • By mail: Rave Marketing FZE, Business Centre, SPCFZ, UAE.